Amazon

Salesforce Admin, GREF Tech, Finance Automation

Posted On

Feb. 5, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

May 20, 2025

Job Description

The Global Real Estate and Facilities (GREF) Tech team, part of Finance Automation, develops services, products, and tools to enable Amazon's corporate real estate team to build and operate the company's global facilities in more than 60 countries, which is the largest corporate real estate footprint in the world. We develop building systems that deliver a seamless, adaptive, and creative workspace experience to more than half a million employees. Our mission is to create technology that simplifies the processes Amazon employs to manage its corporate real estate. Our teams build services and products that support various GREF domains, including space and occupancy planning, design and construction, employee health and safety, sustainability, and building management systems requiring IoT expertise. If you possess the skills to build, operate, and scale the next generation of distributed systems supporting Amazon's growth, this role may be well-suited for you.

Key job responsibilities
- Oversee the configuration and coding of new and existing Salesforce features, including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and third-party applications.
- Handle Salesforce support requests and address escalated user needs by providing timely and comprehensive resolution to technical challenges and business support issues.
- Consistently document root cause analysis steps and findings, recommended solutions
- Monitor customer service areas to identify potential system issues that could impact customer experience
- Complete setup and configuration of Salesforce customer accounts and configurations
- Maintain and improve existing Salesforce applications and processes

About the team
The Global Real Estate and Facilities (GREF) Tech team, part of Finance Automation, develops services, products, and tools to enable Amazon's corporate real estate team to build and operate the company's global facilities in more than 60 countries, which is the largest corporate real estate footprint in the world. We develop building systems that deliver a seamless, adaptive, and creative workspace experience to more than half a million employees. Our mission is to create technology that simplifies the processes Amazon employs to manage its corporate real estate. Our teams build services and products that support various GREF domains, including space and occupancy planning, design and construction, employee health and safety, sustainability, and building management systems requiring IoT expertise. If you possess the skills to build, operate, and scale the next generation of distributed systems supporting Amazon's growth, this role may be well-suited for you.- Excellent problem-solving and communication skills
- Salesforce Administrator certification or equivalent experience
- 3+ years of relevant hands-on experience on Salesforce configurations, coding, and building integrations
- Experience using Salesforce data tools (Data Loader, Workbench, DemandTools, Eclipse Force.com IDE, Informatica)
- Experience with Salesforce change management (Visual Studio Code, GitHub version control)
- Good understanding of AWS Cloud and Salesforce Release Management tools like Gearset or AutoRabit or similar

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