Amazon

Support Engineer, Amazon

Posted On

April 1, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

May 13, 2025

Job Description

Not many teams aspire to zero. Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com.

WWR&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon’s commitment to deliver on the Climate Pledge (Net Zero Carbon) - “the 4 Zeros”. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - Returns & ReCommerce.

Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

WWR&R data engineering team at Amazon Hyderabad Development Center is an agile team whose charter is to deliver the next generation of Reverse Logistics data lake platform. As a member of this team, your mission will be to design, develop, document and support massively scalable, distributed real time data warehousing, querying and reporting system.

WWR&R data engineering team is a fast-paced environment where every day brings new challenges and new opportunities. As a Support Engineer working on the analytics platform, you will be implementing and supporting the analytic technologies that give our customers timely, flexible and structured access to their data. You will be challenged with a variety of tasks, SQL Code, data pipeline design and implementation. You will interact with customers to gather requirements and structure solutions. Interface with business customers, gathering requirements and gaining a deep-dive understanding of key datasets. Tuning application and query performance against large, complex data structures. We look for a candidate who is self-motivated, self-starter with a ‘can do attitude’, comfortable working in fast paced dynamic environment, quick-learner, flexible and good team player.

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth’s most customer-centric company and through WWR&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix

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