Oracle
Principal Technical Analyst
Job Description
As a member of the Support organization, your focus is to deliver SaaS support and solutions to the Oracle customer in Customer Success Services while serving as an advocate for customer needs. This involves resolving SaaS Ap-plications technical/non-technical customer incidents via Incident Management System and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. You would be expected to be a hands-on lead with Oracle Fusion Supply Chain Management Functional/Technical skills.
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