Virtusa
Salesforce Experience Cloud
Job Description
Collaborate with stakeholders, including education administrators, faculty, and IT teams, to understand business needs and translate them into functional requirements.
Conduct workshops, interviews, and analysis sessions to gather and document detailed business requirements, user stories, and acceptance criteria.
Work closely with Salesforce developers and administrators to design solutions, configure Salesforce CRM modules, and customize features based on business requirements.
Create and maintain documentation, including process flows, data models, system configurations, and user guides.
Manage and prioritize the product backlog, sprint planning, and release management activities using Azure DevOps (ADO) tools.
Perform user acceptance testing (UAT) and facilitate user training and adoption of Salesforce solutions.
Monitor and report on project progress, issues, and risks, ensuring timely resolution and escalation as needed.
Support post-implementation activities, such as data migration, integration testing, and production support.
Proficiency in Salesforce Lightning Experience, Sales Cloud, Service Cloud, and Salesforce CPQ (Configure, Price, Quote) functionalities.
Hands-on experience in and implementing applications on Force.com and configuring Salesforce.com
Experience with custom Salesforce.com development, including but not limited to the following:
Apex Classes
Apex Triggers
Visualforce Pages/Components
Visualforce Emails
Creating Community/Experience Cloud Components
Using CSS to alter the look of pages
Using JavaScript to add capabilities
Salesforce.com integration with third party systems
Working knowledge on force.com.
Experienced working with Force.com Migration Tool, Web Services/SOA & Metadata APIs.
Excellent oral, presentation, and written communication skills.
Has a Community/Experience Cloud Certification
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