Oracle
SQL & Unix Systems Analyst - Delivery & Customer Support
Job Description
About the Company/Team
Oracle Customer Success Services (CSS) is a global organization committed to helping customers achieve the maximum value from their Oracle technology investments. As part of CSS, you will join an international network of certified experts dedicated to delivering innovation-led, customer-centric services across the entire Oracle ecosystem.
Through Oracle’s unified “One Oracle” approach, you will collaborate with cross-functional teams to support end-to-end delivery, strengthen your technical expertise, and engage with diverse customers across industries. CSS fosters a culture of teamwork, learning, and continuous improvement—empowering you to grow your career while driving meaningful customer impact.
Job Summary
The Support Engineer plays a pivotal role in ensuring smooth and successful adoption of Oracle products by customers. This role involves delivering high-quality technical support, managing customer relationships, resolving issues across cloud and database technologies, and ensuring timely, accurate communication throughout the service lifecycle. The position requires strong technical acumen, customer service excellence, and the ability to work in a 24/7 global support environment.
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