Oracle
SQL & Unix Systems Analyst - Delivery & Customer Support
Job Description
Mandatory Skills:
- Bachelor’s degree in computer science (B.Tech or BE preferred) with two years of relevant experience
- Proficient in English with excellent communication skills
- Strong understanding of cloud computing principles and functionalities, including IaaS, PaaS, and SaaS
- Willingness to work 24/7, including weekends and shifts as needed
- Ability to coordinate, organize, and prioritize work activities for yourself and others
- Proven customer service skills
- Competence in documenting processes and activities clearly, as well as maintaining service desk records, including incident reports and knowledge base articles
- Customer-oriented mindset
- Ability to multitask and manage diverse responsibilities
- Skilled in building relationships with key stakeholders and senior management
- Familiarity with IT service desk metrics and processes
- Proficiency in SQL and UNIX is mandatory, along with knowledge of Oracle Database and cloud concepts
- Strong expertise in writing and understanding of Oracle SQL/PLSQL
- Strong decision-making, convincing skills to bring down complex discussions to closure supported by right arguments and facts
Good to Have Skills:
- Understanding of database initialization parameters, logs, and traces
- Experience working on complex software development/integration projects
- Experience in scripting tool like Unix shell, Python, Perl
- Oracle cloud certification
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