Virtusa
Opentext
Job Description
Key Responsibilities
- Provide second-level technical support for applications built on OpenText and Adobe platforms.
- * Monitor application performance and troubleshoot issues related to functionality, performance, and integration.
- * Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.
- * Perform root cause analysis for recurring problems and implement preventive measures.
- * Maintain and update application configurations, workflows, and integrations as needed.
- * Develop and execute test plans to validate application functionality and performance.
- * Document incident reports, troubleshooting steps, and solutions for future reference.
- * Provide technical guidance and support to junior support team members.
- * Ensure compliance with company policies and procedures, including change management and incident management processes.
- * Participate in on-call rotation to provide 24-7 support for critical systems.
- * Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).
- * Experience with OpenText products such as Content Server, Documentum, and Media Management.
- * Familiarity with Adobe Experience Manager (AEM) and related Adobe products.
- Preferred Skills:
- * Experience with other enterprise software platforms and tools.
- * Knowledge of ITIL framework and incident management processes.
- * Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.
- * Previous experience in a regulated industry such as healthcare, finance, or government.
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