Virtusa

Program Manager

Job Description

Position Title: Service Delivery Manager - Data and Cloud Environments
Location: PAN India
Job Type: Full-Time
Experience: Minimum 10 years in IT Service Delivery, with at least 5 years managing data and cloud environments
Team Size: 30+ people
Job Summary
We are seeking an experienced and dynamic Service Delivery Manager to oversee our data and cloud environments across India. The ideal candidate will have a strong background in IT service management, cloud computing, and data management. They will be responsible for ensuring high-quality service delivery, managing a team of over 30 professionals, and maintaining strong relationships with clients and stakeholders.
Key Responsibilities
Service Delivery Management
Oversee and manage the delivery of data and cloud services to ensure they meet established standards and service levels.
Implement and maintain ITIL-based service management processes.
Ensure timely and accurate reporting of service delivery performance metrics.
Team Leadership
Lead, mentor, and manage a team of 30+ professionals, including cloud engineers, data analysts, and support staff.
Foster a collaborative and high-performance team culture
Conduct regular performance reviews and provide continuous feedback to team members.
Client and Stakeholder Management
Serve as the primary point of contact for clients and stakeholders regarding service delivery issues and escalations.
Develop and maintain strong relationships with key stakeholders to ensure alignment of service delivery with business objectives.
Conduct regular meetings with clients to review service performance and identify areas for improvement.
Operational Excellence
Ensure all services are delivered in compliance with regulatory requirements and company policies.
Implement best practices for cloud and data management to optimize efficiency and performance.
Oversee incident and problem management processes to ensure timely resolution of issues.
Continuous Improvement
Drive continuous improvement initiatives to enhance service quality and efficiency.
Stay updated with the latest trends and technologies in data management and cloud computing.
Identify and implement opportunities for automation and process optimization.


Jobs at Hyderabad

Capgemini

UI Path Developer | 2 to 6 years | …

Experienced Professionals

Hyderabad, Telangana

View Details

Last Date: June 25, 2025

Google

Strategy and Operations Lead, gTech…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 3, 2025

Virtusa

Open Text Support

Full Time

Hyderabad, Telangana

View Details

Last Date: July 31, 2025

Amazon

SDE2

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Virtusa

React Native web Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Amazon

Support Engineer II, Just Walk Out …

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

Data Center Engineering Operations,…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Oracle

Fusion Functional Senior Techno Fun…

Professional

Hyderabad, Telangana

View Details

Last Date: Aug. 4, 2025

Capgemini

SAP TSW | 6 to 12 years | Pan India

Experienced Professionals

Hyderabad, Telangana

View Details

Last Date: July 2, 2025

Virtusa

Java App Support

Full Time

Hyderabad, Telangana

View Details

Last Date: June 30, 2025

Virtusa

Consultant

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Virtusa

Tech Lead

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025




More Jobs at Virtusa

Virtusa

Tech Lead react

Full Time

Bangalore, Karnataka

View Details

Last Date: July 31, 2025

Virtusa

Java FSD (CJ)

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2025

Virtusa

Scrum Master

Full Time

Pune, Maharashtra

View Details

Last Date: July 31, 2025

Virtusa

MS Dynamics 365

Full Time

Hyderabad, Telangana

View Details

Last Date: June 30, 2025

Virtusa

Oracle HRMS

Full Time

Hyderabad, Telangana

View Details

Last Date: June 30, 2025

Virtusa

IOS Developer

Full Time

Mumbai, Maharashtra

View Details

Last Date: June 30, 2025

Virtusa

Cloud DevOps Lead

Full Time

Pune, Maharashtra

View Details

Last Date: Dec. 31, 2025

Virtusa

Senior Automation Engineer

Full Time

Mumbai, Maharashtra

View Details

Last Date: June 30, 2025

Virtusa

Java AWS Developer

Full Time

Bangalore, Karnataka

View Details

Last Date: Aug. 14, 2025

Virtusa

DevOps Engineer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Aug. 31, 2025

Virtusa

Core Associate Architect

Full Time

Gurgaon, Haryana

View Details

Last Date: June 30, 2025

Virtusa

QA Automation

Full Time

Hyderabad, Telangana

View Details

Last Date: Aug. 14, 2025




Actively Recruiting Companies at Hyderabad, Telangana