Amazon

Manager - Business Quality, CMT

Posted On

April 22, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Corporate Operations

Apply By

May 13, 2025

Job Description

Are you passionate about improving customer experiences, diving deep to understand problems, and achieving ambitious goals? If yes, then the Competitor Monitoring Team (CMT) is your platform. At Amazon, we strive to be Earth's most customer-centric company, growing in a global e-commerce environment with great selection at best prices. CMT ensures Amazon remains competitive in the online space through strategic price monitoring. Our work directly impacts customer buying decisions and online user experience. The successful candidate should have attention to detail, excel at process goals, and actively translate Amazon's core values into everyday practices. We're looking for individuals who thrive in a fast-paced, dynamic team environment.

The Manager - Business Quality will lead a high-performing team responsible for end-to-end audit operations across Amazon's international marketplaces. This role involves designing and implementing quality frameworks, establishing audit methodologies, and ensuring compliance with standards. You'll manage performance against quality metrics, influencing stakeholders to drive process excellence. As the primary quality advocate for Amazon's price competitiveness worldwide, you must excel at analyzing trends, identifying systemic issues, and implementing preventive measures. The role requires partnering with automation and technology teams to build scalable solutions while ensuring data integrity and system security. You'll identify and develop team members' strengths, contribute to succession planning, and drive deep-dive analyses to create actionable insights from audit findings. The ideal candidate understands Amazon's core business values and can build sustainable quality assurance programs.

Key job responsibilities
• Responsible for meeting operational and business goals through data-driven analysis, technology solutions, and process improvements
• Drives and prioritizes work allocation and metrics at process level
• Manages complex escalations and non-standard tasks resolution
• Manages stakeholder communication across multiple lines of business regarding operational milestones, metrics, and process changes
• Owns development and delivery of operational reporting to senior management (including external/internal communications, reports, and presentations)
• Ensures high quality standards for interviewing and hiring, applying appropriate performance and leadership bars
• Executes people programs focused on coaching, development, and team engagement
• Acts as primary subject matter expert for process issues and technical coaching
• Develops and delivers functional training content for new hires
• Participates in new process onboarding with complete documentation (SOPs, etc.)
- 2+ years of program or project management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements

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