Capgemini

Advanced Insights SME(Customer Experience & Operation Management)

Posted On

Feb. 2, 2026

Location

Noida, Uttar Pradesh

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 25, 2026

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Blueprint Enablement & Functional Leadership

Serve as the functional lead for BP_ICO_CEC and BP_ICO_OM blueprints, ensuring alignment with enterprise transformation goals.
Translate blueprint frameworks into insight-led execution strategies across customer support, marketing operations, and service delivery.
Collaborate with cross-functional teams to embed analytics into operational workflows and customer engagement models.

Advanced Insights & Analytics

Design and deploy predictive models, diagnostic dashboards, and KPI frameworks tailored to CX and OM domains.
Conduct root cause analysis, trend forecasting, and scenario modeling to support strategic and tactical decisions.
Drive continuous improvement through data-driven insights across customer journeys, campaign performance, and operational metrics.

Stakeholder Engagement & Enablement

Act as a trusted advisor to senior leadership, delivering insights that drive blueprint adoption and performance optimization.
Facilitate blueprint workshops and insight reviews with cross-functional stakeholders.
Mentor teams on data storytelling, blueprint maturity, and insight-driven decision-making.

Your Profile

We are seeking a highly experienced and strategic Functional Subject Matter Expert (SME) in Advanced Insights to lead data-driven transformation across the Customer Experience Center (BP_ICO_CEC) and Operations Management (BP_ICO_OM) blueprint domains. This role is pivotal in enabling intelligent decision-making, operational agility, and customer-centric innovation across support and marketing operations.

15+ years of experience in customer experience, operations management, or business analytics.
Deep expertise in CX and OM processes, with a strong understanding of blueprint methodologies.
Proven track record in advanced analytics, data visualization, and insight delivery.
Proficiency in tools such as Power BI, Tableau, Python/R, or equivalent.
Strong communication, stakeholder management, and leadership skills.

What you 'love about working here

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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