American Express

Manager-Control Management

Posted On

Nov. 20, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Dec. 21, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

The objective of the ICS Control Management Legal Entity India Market Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

ICS Control Management organization is looking for a Manager of ICS Control Management India Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

BU Specific Responsibilities:

The Manager, ICS Control Management India Market Legal Entity will:

Develop and maintain robust relationships, becoming a trusted specialized 1stLOD OR Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance
Serve as the go-to subject matter expert on risks specific to the local market.
Ensure risks and issues are effectively identified, assessed, prioritised, and managed across operational risk programs to help the business deliver on local business, regulatory and Legal Entity obligations
Manage details of specific risk and controls governance forums for ICS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy)
Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise, and support the day-to-day activities required to maintain the repository of topical risk information
Support the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes
Be a key leader for sharing insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
This role within Control Management supports the business with issues and events management. Working closely with a wide range of stakeholders in the business, Compliance and Audit, the successful candidate will support India LE business in driving clarity, improving outcomes, sharing best practice and providing meaningful insights to the Leadership Team, Market Operational Risk Experts and Functional Experts within the Control Management.

Required Qualifications:

CA/MBA or Postgraduate with a master’s degree or equivalent is mandatory.
8-10 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
Understanding of critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

A Risk Certification in Operational/Enterprise Risk from a reputable organization is preferred.
Experience within financial services industry
Experience in at least one of the following:
- Supporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks
- Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
- Support advising on specialized risk types and integration into broader operational risk policies and programs

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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