American Express

Customer Service Analyst T2-II

Posted On

April 14, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 11, 2025

Job Description

Description - Internal

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Ensure KYC Information is validated and submitted to Regulators in accordance with SBS/GDC regulations/guidelines and in partnership with the Compliance team
Relevant System Updates
Coordination for Record Retention and Retrieval
Update Customer demographic information on Source of Record
Work with Different Linkages for Effective Execution of Team Objectives
Teamwork in Implementing Key Initiatives to Achieve the Objectives of The Unit
Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set
Handling customer escalations and providing relevant resolutions
Assisting various stakeholders such as Compliance, GCP, ECU for adhoc activities
Participate, Collate, Generate and Report MIS to various stakeholders
Communication to be shared between KYC and SRT (Front line team) for customer’s input

Minimum Qualifications

Graduate with minimum 1 to 2 years’ experience
Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
Able to prioritize and work well under pressure, with particular attention to detail
Strong problem-solving skills
Compliant with Company Policies and Procedures

Preferred Qualifications

Knowledge of AML & KYC
Knowledge on Lexis Nexis, CLIC and Raven
Proficient with Microsoft Excel and Word
Excellent communication skills are a must, including superior written and verbal communications skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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