American Express

Customer Service Analyst T2-II

Posted On

Oct. 28, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Dec. 28, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action.

The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include identifying fraud trends and developing continuous process improvements.

Minimum Qualification:

Experience working with online deposit fraud
Excellent Customer First Focus = Easy, Recognize, Solve
Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases
Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources
Ability to effectively communicate American Express concerns while ensuring customers that they are valued
Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances
Manage multiple tasks effectively while progressing through work concurrently
Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
Demonstrated patience and ability to solve customer concerns
Ability to navigate in multiple computer systems while interacting with the customer simultaneously
Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate
Must have strong time management skills and the ability to work under pressure and with limited supervision
Must have excellent written and verbal communication skills

Preferred Qualification:

Ability to use good, sound judgment in decision making
Ability to effectively manage change and remain calm in stressful situations
Self-Motivated and committed to drive results with professional business maturity

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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