American Express

Team Member Credit & Collect

Posted On

Nov. 6, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Dec. 21, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

CBU manages all credit reporting disputes for U.S. consumers, whether they come via phone, written correspondence, or through credit reporting agencies which is Experian, Equifax, and TransUnion. As a highly regulated segment, we adhere strictly to FCRA guidelines, ensuring that consumer disputes are resolved within the prescribed 30-day SLA. Through our commitment to precision, compliance, and transparency, we play a key role in protecting consumer trust and upholding the integrity of credit reporting.

Ability To Work in A Highly Compliant, Dynamic and Research-Intensive Environment in solving credit bureau disputes
Review Accounts to Determine Appropriate Action for solving reporting dispute
Ability To Work in A Highly Compliant and Dynamic Environment
Ensure all SLAs are met across various queues, upholding efficiency, and compliance
Adhere to Company Policies and Regulatory Compliance Guidelines relevant to the business
Proven ability to drive Goals & Metrices for the process

Minimum Qualifications:

Strong Verbal & Written communication skills
Graduate with minimum 1-3 years’ experience
Should possess Analytical, Decision Making and Problem-Solving Skills
Multi-skilled across card platforms/products is preferable
Demonstrated dependability/self-motivating skills
Demonstrated ability to work effectively within a team environment as well as independently
Strong Team Player with high level of integrity
Strong Knowledge to American Express Product, Policies & Procedures
Change Management Ability & Self-motivating skills
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
Build and maintain loyalty through exceptional communication

Preferred Qualifications:

Prior knowledge of green screens, Triumph platform, CLIC tool will be an added advantage
Maintain a comprehensive understanding of Card products and CHC procedures to ensure process

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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