American Express

Customer Service Analyst T2-II

Posted On

Jan. 5, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Jan. 25, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

CPC Reconciliation Team

Function Description:

This role is a part of the Global Payments Services (GPS) team within GSG. GPS is the global owner of payment processes for both Consumers and Corporate Clients. The CPC Reconciliation Team is responsible to payment application for US market and any Payment related reconciliation queries for US market.

Roles and Responsibilities

Responsible for obtaining posting instructions from program administrators and Manager of Account Development for unidentified U.S Corporate card payments via e-mails.
Responsible for reconciling remittance (payment) related complex issues for Corporate Purchasing Card clients. Collaborate with Account Development Managers & Program administrators to resolve payments issues and reconciliation requests.
Handle Client's payment inquiries through voice /non voice channels. Analyze, identify, and research the inquiry within specified timeframes.
Handle cases involving Mis posts, missing payments, Encoding errors, Balance Transfer errors, Reconciliation of accounts etc.
Being a central point of contact for our corporate Clients Payment related queries, enabling 1st Contact resolution on enquiries, through both telephone and email communications.
Based on customer demands, highlight issues through feedback and recommend changes in workflows, procedures, and service levels.
Ensuring clients are re-educated where necessary regarding address behavior related to remittance (payment).
Maintain and build excellent working relationships with our Corporate Clients and GCS partners.
This role may be subject to additional background verification checks.

Skills / Competencies

Graduate.
Extremely high on Teamwork, should have strongly displayed the ability to work effectively within a team environment.
Strict attention to SLA driven outcomes and high result orientation.
Understanding of business processes and have a desire to work in the high visibility Regulatory/ Payments space
Strong interpersonal, communication and listening skills.
Ability to assess and understand Business requirements while also remaining focused on customer/ colleague experience.
Excellent analytical skills to perform root cause analysis and the ability to deliver high accuracy with attention to detail.
We need a driven team player who loves a challenge with a positive attitude and flexibility
Demonstrated dependability/self-motivating skills.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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