American Express

Manager Product Delivery and Solution Management

Posted On

Feb. 11, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 1, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The newly created First line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.

This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.

Responsibilities:

This position partners closely with GCS, Risk, Compliance, Legal, Operations, Technology, Data, and Enterprise Platform teams on strategic initiatives focused on delivering and scaling FCRM capabilities, strengthening regulatory controls, and modernizing the FCRM technology and data landscape.

We are looking for a high-caliber product delivery and solution management leader who can operate in a complex, highly regulated environment, lead cross-functional delivery teams, and balance regulatory commitments with long-term product strategy.

Primary responsibilities include:

· GCS SME to deliver assigned FCRM product delivery & solution capabilities by managing day-to-day product execution activities, including backlog refinement, solution requirements, testing coordination, release readiness, and post-deployment stabilization.

· Execute against product vision and roadmap, translating strategic priorities into detailed delivery plans, user stories, milestones, and success criteria.

· Manage workstream-level delivery execution, tracking progress, risks, dependencies, and issues, and escalating blockers or trade-offs

· Partner with Technology, Data, Analytics, Operations, Risk, and Compliance teams to support the build and deployment of integrated financial crime solutions across enterprise platforms.

· Ensure delivery artifacts and implemented solutions meet control, audit, data quality, and governance requirements, in line with first-line ownership and second-line oversight guidance.

· Provide regular, structured delivery updates to stakeholders & partner teams, including status, risks, dependencies, and upcoming milestones.

· Bring product mindset to improve execution efficiency and solution quality, incorporating regulatory feedback, operational insights, and emerging risk considerations into delivery enhancements.

Required Qualifications:

This high energy individual must have the following qualifications:

· 6–8+ years of experience in product management, solution delivery, or technology delivery, with significant experience in Financial Crime, Risk, Compliance, or Regulatory domains.

· Experience with GCS business processes and platform enabling key consumer products will be preferred

· Good understanding of FCRM concepts, including KYC/KYB, AML, sanctions, customer risk rating, investigations, controls, and regulatory obligations.

· Proven experience leading large-scale, cross-functional delivery programs in complex, highly regulated environments.

· Excellent communication and stakeholder management skills, with the ability to engage, influence, and align senior leaders across Risk, Compliance, Technology, and Operations.

· Experience working with enterprise data platforms, customer data, or risk data is strongly preferred.

What is it about you?

You hold yourself and your teams accountable for delivery and outcomes.
You can quickly understand complex regulatory and risk problems.
You can translate complex regulatory and technical solutions into clear, actionable narratives for business and risk partners.
You bring structure and rigor to ambiguous problem spaces.
You are resilient and composed in high-pressure, regulatory-driven environments.
You build trust with senior stakeholders and inspire cross-functional teams.
You balance competing priorities while maintaining focus on risk outcomes and delivery excellence.

Educational requirement: Advanced degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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