Capgemini

EUC Lead | 15 to 18 yrs | Bengaluru & Mumbai

Posted On

May 5, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

May 21, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Undertake internal and client-facing consultancy, including IT service and governance reviews, health checks, trend analysis, benchmarking, Total Cost of Ownership (TCO), compliance reviews, and Service Improvement Programmes (SIPs).
Lead and manage IT operations, ensuring efficient and effective delivery of IT services.
Focus on all ITIL service management lifecycle stages and processes within outsourcing bids, consulting assignments, or implementations.
Provide technical leadership and drive delivery teams to achieve project goals.
Manage both technical and delivery leaderships, ensuring effective communication and collaboration.

Primary Skills

Conduct service audits as part of the bid and transition process, either as stand-alone projects, during bids, or as part of IT outsourcing transitions or transformations
Provide ITIL service strategy advice and service design solutions to address service issues for both prospects and customers.
Oversee specific/multiple work streams, manage resources and budgets, ensure ITIL-aligned processes, procedures, and work instructions are produced to required standards and are trained upon.
Ensure related service integration for services by multiple service towers and providers is completed.
Build customer relationships by delivering above client expectations on assigned deliverables, proactively identifying add-on work, and assisting in identifying cross-sales leads.

Secondary Skills

Certification in ITIL or other IT service management frameworks.
Experience with IT outsourcing transitions and transformations.
Strong problem-solving and analytical skills.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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