Capgemini
Collab Operation
Job Description
Job Description
The requirement is on upgrade, patching of UCCE, ES installation, patching process and windows patching.
Key Responsibilities:
- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.
- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
- Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
- Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
- Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact center functionality.
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