Capgemini
Non SAP Service Delivery Manager
Job Description
Your Role
Total Experience: 12-14 Years
Location: Mumbai/Bangalore
- End‑to‑end Project Governance: Monitor execution, resolve issues, manage scope/risks, and ensure high‑quality, on‑time delivery through structured reporting.
- Stakeholder & Communication Management: Coordinate with global teams, conduct status/defect/risk meetings, and manage leadership communication.
- Team Leadership & Mentoring: Guide teams on technology, architecture, delivery practices, and foster a unified direction and high‑performance culture.
- Operational Excellence: Drive productivity improvements, enforce process and quality controls, and support program planning, SOW creation, and milestone tracking.
- Business Value Delivery: Champion business cases for change, support solution deployment, manage financials, and ensure continuous improvement in AMS/Development environments.
Your Profile
- Leadership & Delivery Excellence: Strong experience managing multi‑skilled, multi‑location teams and Service Delivery Managers with proven C‑level stakeholder management.
- Financial & Operational Management: Expertise in budget planning, P&L ownership, contribution margin improvement, and operational efficiency through process rigor.
- Transformation & Automation: Proven success driving sales initiatives, transformation programs, productivity improvement, and automation/industrialization.
- Techno‑Functional Strength: Hands-on understanding of SAP/ERP/Custom Apps/Oracle, with analytical skills, KPI definition, and cross‑functional collaboration.
- Tools & Methodologies: Advanced proficiency with MS Project/Excel/PowerPoint, JIRA, ServiceNow, and strong grounding in Agile/Scrum frameworks.
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