Accolite

Partner Operations Specialist

Posted On

March 11, 2026

Location

Hyderabad, Telangana

Experience Level

2 - 5 Years Exp.

Job Type

Full Time

Apply By

April 4, 2026

Job Description

Partner Operations Specialist

Team: Partner Acceleration Office (PAO)
Location:

About the Role

The Partner Acceleration Office (PAO) is a strategic support team focused on enabling partner success. We are looking for a proactive Partner Operations Specialist who can support partners through operational workflows and identify opportunities to improve partner processes.

This role requires someone who can go beyond transactional ticket handling by applying critical thinking to resolve issues, streamline operations, and enhance the partner experience.

What You’ll Do

Own partner requests end-to-end, taking full ownership from intake to resolution, including coordinating with Sales, Finance, Legal, and Product, managing escalations, and ensuring issues are fully resolved.
Drive process improvements by identifying recurring issues and supporting workflow enhancements or small automations to improve turnaround time.
Manage and resolve partner tickets within SLAs, ensuring high accuracy and strong partner satisfaction
Support operational workflows related to partner processes
Investigate and resolve issues related to the partner portal, deal registrations, and quoting requests
Create and process partner quotes
Apply critical thinking when validating partner proof of performance reviews
Collaborate cross-functionally with Sales, Finance, Legal, and Operations
Identify recurring issues and recommend process improvements to improve partner experience and operational efficiency
Document workflows and contribute to operational playbooks and SOPs

What We’re Looking For

2–5+ years in Partner Operations, Sales Operations, Order Management, or similar operational roles
Systems & reporting experience, including ServiceNow (or similar), Salesforce, and tools like Tableau or Excel to track SLAs and operational metrics.
Strong communication skills, with the ability to work cross-functionally and clearly summarize insights for leadership.
Experience supporting partners through partner portals, ticketing systems, and CRM platforms (Salesforce preferred)
Strong analytical and problem-solving skills with the ability to investigate operational issues
Experience managing tickets in SLA-driven support environments
Excellent communication and stakeholder collaboration skills
High attention to detail and strong operational discipline
Experience with Quote-to-Cash (QTC) is a strong plus

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