Capgemini

Engagement Director | 15+ years | Kolkata

Posted On

March 27, 2025

Location

Kolkata, West Bengal

Experience Level

Executives

Job Type

Permanent

Apply By

May 7, 2025

Job Description

Capgemini is seeking a director level executive to driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services.

Primary Skills

Key accountabilities and responsibilities include:
•   Service Delivery management
•   P&L accountability
•   Manage People and performance
•   Client satisfaction
•   Client relationship (at a Delivery level)
•   Account business planning and strategy
•   Financial performance (Contribution Margin)
•   Transformation & Industrialised Innovation
•   Supporting Growth
•   Contract Compliance

•   Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.
•   Understands what it takes to manage a business and uses the insights to better understand a client’s need and position the right CG offerings in conjunction with the Practice to bring value to the client.
•   Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).
•   Working closely with the Practice to deliver all Transformation & Innovation projects as agreed
•   Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini’s ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ‘5 Senses of Intelligent Automation.
•   Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes
•   Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction
•   Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis
•   Support Account Development

Secondary Skills

14–16 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.
•   Should have led large client delivery/portfolio delivery in the HR Service space
100-500 FTEs (E1)
•   Strong People/Performance management experience
•   Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
•   Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).
•   Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally.
•   Proven experience in a global complex BPO environment.
•   Ability to influence senior business stakeholders at the client end.
•   Strong relationship building, communication, and influencing skills.
•   Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction.
•   Strong relationship building, communication, and influencing skills.
•   Leading single large account/multiple accounts in a matrix reporting relationship
•   Prior experience in a Multinational Organisation or BPO work culture

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Job Description

Job Description

Primary Skills

Secondary Skills

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