American Express

Operations Support (Japanese role)

Posted On

April 7, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 18, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

With shared values and leadership behaviors, we’ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we’ll do it in an environment where everyone is respected and valued and can reach their potential.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they take preventive measures to avoid future overdue with accounts that have a high exposure.

In Global Payment Services we are responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled. Our mission is to process remittance payments quickly, accurately, and efficiently. We aim to provide an exceptional customer experience leveraging new capabilities, automation, and digital payment innovation, while delivering top-end operational excellence.

As a member of the Payments Operations team, you will report to the Team Leader and be responsible for the day to day-to-day processing of remittances for Japan Market.

Shift Timings: 7:30am to 4pm

Language Requirements: Advanced level of English & Japanese Language JLPT N3

Minimum Qualifications

The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
A high level of numeracy and analytical skills is required
Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
Ability to identify, gather and analyze complex information
High level of customer focus with excellent problem-solving skills
Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
Ability to work as part of a team ensuring team goals are achieved
Business Japanese, Speaking & Writing. Minimum JLPT N3
B.COM Graduate

Responsibilities:

Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
Accurately allocate and process payment credits to card accounts within SLAs
Handle client correspondence via email and re-educate customers on payment behaviors
Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
Handle payment queries, disputes, and investigations for internal and external customers
Achieve key performance metrics in line with team scorecards
Adhere to the strict compliance regulations and culture, ensuring controls completed daily
Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

Culture

Our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and each other. With shared values and leadership behaviors, we’ve continued to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. As part of Team Amex, you’ll build strong relationships and collaborate with colleagues around the world in an environment where everyone is respected and valued, and where you can reach your potential. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Total Rewards & Well-Being

We back you with competitive compensation and benefits that support your holistic well-being so you can be and deliver your best. This means providing resources to help care for you and your loved ones’ physical, financial, and mental health, as well as the flexibility you need to thrive personally and professionally. And as part of Team Amex, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. With our flexible work policies, comprehensive total rewards, and supportive environment, you’ll have the backing you need to live well, now and in the future.

Career Growth & Development

At American Express, we invest in colleagues at all levels, empowering you to deliver your best work, strengthen your skills, develop as a leader, and gain experiences that are meaningful to you. With access to a wide range of learning opportunities, great leaders, and a culture of informal and formal coaching and feedback, you’ll have the support you need to grow your career and achieve your goals.

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