Airtel
Territory Manager
Job Description
Territory Manager Requisition ID: 16555
About the Role
Manage service centers, inventories after sales service to ensure timely resolution of customer escalations. Implement the “Sever to Sell” to enhance business for DTH
Key Responsibilities
- Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
- Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
- Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
- Escalate critical issues to the Area Service Manager
- Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
- Plan field visits to gather & analyze competitor data on quality of services provided
- Managing the relationship with service franchisees in the assigned territory
- Ensure maintenance of adequate inventory level of installation equipment for contingencies
- Upgrading customers to higher versions
- Convince customers for advance service packs
Experience & Skills
What you need to have
- Ability to manage escalations
- Ensure timely resolutions of issues
- Problem Solving ability
- Partner management skills
- Upselling skills
Educational Qualifications
- B.Tech / B.E.
Work Experience
- 4 - 6 years of experience
- 1 -2 years ( based on the territory)
For Employees
- Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
- Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
- Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
- Escalate critical issues to the Area Service Manager
- Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
- Plan field visits to gather & analyze competitor data on quality of services provided
- Managing the relationship with service franchisees in the assigned territory
- Ensure maintenance of adequate inventory level of installation equipment for contingencies
- Upgrading customers to higher versions
- Convince customers for advance service packs
Org: Airtel
Designation: Territory Manager
Experience: 0-34 years
Position Type: permanent
Business Unit: DTH.Rajasthan
Location: RJ-Jaipur-C Scheme
Department: Operations
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